Effective date: 28 July 2024 Last updated: 29 April 2026
We receive and store any information you enter on our website or provide to us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date).
When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual.
We also automatically collect some information when you visit our website -for example, your IP address, web browser type, and referring website.
If you sign in using a social media account or link your Skymate account to a social media account, we may access information about you via that provider in accordance with their policies.
We use your personal information to:
We use sensitive billing information (such as card number and expiry date) solely for the purpose of completing the travel bookings you conduct on our site. Payments are processed by Stripe -we do not store full card details on our servers.
All payments are processed securely by Stripe. Account creation and sign-in is handled through Supabase Auth, which supports email/password and Google OAuth. We do not store full card details on our website.
By using these services you also agree to Stripe's and Supabase's respective privacy policies.
Suppliers: Hotels, airlines, car rental companies, tour operators, and other activity providers who fulfil your travel reservations. By making a booking, you authorise us to share the information required to complete and deliver your booking. These suppliers have their own privacy policies.
Service providers: Third-party vendors who provide services on our behalf, including Supabase (database and auth), Stripe (payments), SendGrid (email), and analytics or hosting providers. These providers may only use your information as needed to perform their functions.
Legal disclosures: We may disclose your information if required by law, court order, or to protect the rights and safety of Skymate, our customers, or others.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
We use cookies and similar technologies to recognise your browser, remember your preferences, and improve your experience on our website. Cookies help us understand how our site is used and allow us to provide relevant content.
You can control cookies through your browser settings. Note that disabling cookies may affect some features of this website.
We may use web beacons and similar tools to monitor traffic patterns and measure the effectiveness of our communications.
You have the right to:
To exercise any of these rights, please contact us at info@skymate.co.nz.
We are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect your personal information. We use encryption when transmitting sensitive information and employ security measures to prevent unauthorised access.
While no website can guarantee absolute security, we continuously review and update our security practices.
Our website is a general audience service. Should we become aware that a child under 13 has submitted personal information without parental consent, we will use that information only to respond directly and inform the child that parental consent is required.
Our website may contain links to third-party websites. Those sites do not operate under this Privacy Policy. We recommend reviewing the privacy statements of any other websites you visit.
We may update this Privacy Policy from time to time. We will notify you of material changes by sending a notice to the email address associated with your account or by placing a prominent notice on our website.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
info@skymate.co.nz
022 160 2606
Skymate Travel Ltd, New Zealand