Got Questions
Frequently Asked Questions
How do I book a New Zealand Tour through Skymate
Simply browse our
NZ Tours page, select your preferred tour, choose a departure date, enter your details, and complete secure payment. You'll receive an instant booking confirmation by email. You can also call us on 022 160 2606 and one of our team will book it for you.
What is included in a New Zealand tour booking
Each tour clearly lists what's included and excluded on the tour detail page. Most day tours include return transport from Auckland, guided activities, and entry fees. Multi-day tours typically include accommodation and some meals. Please review the inclusions list carefully before booking.
Can I cancel or change my booking
Most tours offer free cancellation up to 48 hours before departure. Changes to dates can usually be made subject to availability. School group bookings have different terms -please contact us. We strongly recommend travel insurance for all bookings to cover unexpected events.
Are the tours suitable for children
Many tours are family-friendly and welcome children of all ages -Coromandel, Bay of Islands, and Shire Film Set are particularly popular with families. Some adventure tours (Tongariro Alpine Crossing, blackwater rafting) have minimum age requirements. Each tour page specifies the minimum age and group type.
How do school group bookings work
School and educational group bookings are handled by our dedicated team. Contact us at info@skymate.co.nz or 022 160 2606 with your school name, proposed dates, number of students, and interests, and we'll prepare a tailored group proposal within 24 hours. Permission forms and teacher-to-student ratios are arranged as part of the booking process.
Do you offer travel insurance
We strongly recommend travel insurance for all bookings. While we don't sell insurance directly, we can recommend trusted NZ travel insurance providers. Please ensure your policy covers tour cancellation, medical costs, and personal belongings.
Can I bundle a tour with flights and accommodation
Absolutely -this is one of our most popular services! Our
Holiday Packages combine New Zealand tours with flights, hotels, and car hire into one seamless booking at a bundled rate that saves you up to 30% compared to booking separately. Contact us to build a custom package.
What payment methods do you accept
We accept all major credit and debit cards (Visa, Mastercard, Amex), direct bank transfer for group bookings, and online bank payment. All transactions are secured with SSL encryption. Group deposits of 20% can be arranged for bookings over $2,000.
